Frequently asked questions


Where do I find information regarding your sizing?    

If you scroll down to the bottom of each product page, there is a relevant sizing chart available.

I usually run a tall in clothing, is it possible to request an alternative length?

We are more than happy to do individual sizing free of charge, unfortunately, we would not be able to offer a refund if you were unsatisfied with the fit of the garment. (This does not affect your statutory rights)

 If I like a garment style, can I have it in an alternative fabric?           

If you are interested in a particular garment but would like it in an alternative fabric, then please contact us and we will be more than happy to help with your query.

I'd like to know what the fabric feels like before I place my order?      

We want you to be happy with your order, therefore we offer a free swatch service. Simply let us know via email the garments you are interested in and we will send you out a sample.

How long does it take for items to be shipped?                                

All our garments are made to order, we are currently working to a 2-3 week schedule between order and dispatch. 

If I require my items more urgently will that be possible?                    

We will always try to help, so please email studio@pajotten.com before placing your order - just let us know when you will need the items and which items you are planning to order and we will get back to you as soon as possible.

How much is Shipping?                                                                                 

All shipping within the UK is free of charge. We also ship within Europe with costs ranging from £10 upwards dependant on the size of the order. Unfortunately we do not currently ship outside of Europe.

Do you have a shop I can visit?                                          

Unfortunately we do not have a shop, however, we are always looking into appearing at pop-up shops across the year. If you would like to hear about these events please sign up to our mailing list.

What makes you an ethical brand?                                          

Sustainability is central to what we do here at Pajotten, all fabric is sourced from UK suppliers and we also use end-of-rolls from designer studios. Each garment is made to order and we carry a limited stock to ensure nothing is produced unnecessarily. All our fabric scraps and paper is recycled and where possible none of our fabric and buttons are man-made.

 

If you have any other queries please do not hesitate to contact us via phone or email.