Frequently asked questions
Where do I find information regarding your sizing?
The last image on every product page is the relevant measurement chart - shown in both cm and inches.
I usually run a tall in clothing, is it possible to request an alternative length?
We are more than happy to do individual length sizing free of charge, unfortunately, we would not be able to offer a refund if you were unsatisfied with the fit of the garment. (This does not affect your statutory rights)
If I like a garment style, can I have it in an alternative fabric?
If you are interested in a particular garment but would like it in an alternative fabric, then please contact us.
I'd like to know what the fabric feels like before I place my order?
We want you to be happy with your order, therefore we offer a free swatch service. Let us know via email the garments you are interested in and we will send you out a sample.
How long does it take for items to be shipped?
All our garments are made to order, we are currently working to a 4 week schedule between order and dispatch.
If I require my items more urgently will that be possible?
We will always try to help if we can, so please email firstname.lastname@example.org before placing your order - just let us know when you will need the items and which items you are planning to order and we will get back to you as soon as possible to say whether that will be possible.
How much is Shipping?
All shipping within the UK is free of charge. We also ship within Europe with costs ranging from £10 upwards dependant on the size of the order. We do not ship outside Europe - simply because as a sustainable brand that doesn't seem responsible.
Do you have a shop I can visit?
We do not have a shop at present, however you can visit our studio by appointment to view and purchase the latest pieces, also we are do pop-up events across the year. If you would like to hear about these events please sign up to our mailing list.
What makes you an ethical brand?
Sustainability is central to what we do at Pajotten, all fabric is sourced from UK suppliers and we also use end-of-rolls. Each garment is made to order by us and we carry only a limited stock to ensure nothing is produced unnecessarily. All our fabric scraps and paper are recycled and where possible none of our fabric and buttons are man-made - for more info on our sustainable practice please read our blog post on sustainability
If you have any other queries please do not hesitate to contact us via phone or email.