Refund policy


REFUNDS POLICY
There is no need to telephone us when sending a return. When you return a Product to us, if you establish to our reasonable satisfaction that any Products are not in accordance with these Terms or any other contract between us or are defective, we will examine the Product and notify you of your entitlement to a refund/replacement within a reasonable period of time.

We will process any refund due to you within 30 days of the day we receive your cancellation. We aim to make refunds using the same method as that used by you to pay for your purchase.

Products should be returned to us within 21 days of the date of despatch.

Please note that refunds bought as presents can only be given to the original payer, and if you decide to exchange an item, we cannot prevent the original payer from being aware of the exchange.

Refunds are available on the following basis:

Where you have validly returned a Product under your right of cancellation described above, we will refund the full amount paid by you for the Product, including the cost of delivery to you. You will be responsible for returning the Product to us at your own cost.
Where you have validly returned a Product to us because it is defective or for some other reason for which we are responsible, we will refund the full amount paid by you for the Product (including the cost of delivery to you) and reimburse the reasonable cost incurred by you in returning the Product; and
Where you have returned a Product in any other circumstances (which includes rejecting a defective Product more than a reasonable time after receipt), any refund will be at our discretion. If we do agree to provide a refund, we will not refund the cost of delivery to you and we will not reimburse the cost incurred by you in returning the Product.
When returning any Product to us, you must take reasonable care to ensure that they are received by us and not damaged in transit. We recommend that you send returns by recorded post. Always retain proof of postage.

Returns should be sent to us by:

Posting the Product back to us along with a completed Returns form using the Returns label provided in the delivery package (or if you no longer have your Returns label to Returns Department, 5 Clifton House, 54 Ashford Road, Tenterden, Kent TN30 6LL and providing your Identifying Number)
CUSTOMER SERVICES
If you have any comments with regard to the service you have experienced in placing orders on, or using, this Website, please contact us:

Email: studio@pajotten.com
Post: Pajotten, 54 Ashford Road, Tenterden, Kent TN30 6LL

Please note that orders for Products cannot be placed by phone

LIABILITY
Pajotten will be responsible for any losses you suffer as a result of our breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Website, or if a contract for the sale of goods by us to you was formed. We will not be responsible for any economic or business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or for any indirect or consequential loss that was not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of goods by us to you was formed. Pajotten does not limit in any way our liability for death or personal injury arising from a negligent act or omission on our part.

YOUR STATUTORY RIGHTS
Nothing in these Terms shall affect your statutory rights. If you have any doubts as to your statutory rights then you should contact a solicitor or your local Citizens Advice Bureau or refer to the website of the Office of Fair Trading.