We want you to be happy with your Pajotten purchases, we take a great deal of time and care making them especially for you so hope they will be well received however we accept that sometimes this doesn't happen, and under your consumer rights for online sales if the pieces are not wanted by you (excludes bespoke items) then please return them to us.

We will examine the Product and notify you of your entitlement to a refund/replacement within a reasonable period of time, we will ONLY do this if products are returned to us within 28 days of the date of despatch - (14 days if there is nothing wrong with the product).

Importantly we do not accept returns for any garments washed or worn, or held by the customer for over 28 days.

IMPORTANT please send garments back tracked in case they get lost in the post, we are not liable for any garments which don't arrive back to us safely, and email us in advance with the reason for return, tracking reference and expected delivery date.

We will process any refund due to you within 30 days of the day we agree with you that a refund will be paid. We aim to make refunds using the same method as that used by you to pay for your purchase.

Please note that refunds bought as presents can only be given to the original payer, we are very happy to provide alternative sizes  or issue a credit note.

We do not issue refunds on made to measure or bespoke fabric garments or on face masks.

All UK postage is free, and we will pay the postage for any replacement garments requested however customers are liable for their own return. If returns are made for sale items we will deduct our original postage costs from the refund price (unless there is an error on our part with the listing) - please therefore make sure you are happy with the garment before purchasing.

Refunds are available on the following basis:

Where you have validly returned a Product under your right of cancellation described above, we will refund the full amount paid by you for the Product, including the cost of delivery to you. You will be responsible for returning the Product to us at your own cost.

Right to withdrawal: Because you are purchasing 'unseen' you have the right to withdraw from your order within 14 days, without giving any reason, as long as your garment has been unworn/washed/damaged, This offer excludes any pieces made as bespoke, ie alternative cloth or length) but we would ask that you check your order on delivery and where possible contact us straight away.

Where you have validly returned a Product to us within the 28 day period because it is defective or for some other reason for which we are responsible, we will refund the full amount paid by you for the Product (including the cost of delivery to you) and reimburse the reasonable cost incurred by you in returning the Product; and
Where you have returned a Product in any other circumstances (which includes rejecting a defective Product more than a reasonable time after receipt), any refund will be at our discretion. more usually we will give a credit note and work with you to provide a garment that fits or suits you better, we will not refund the cost of delivery to you and we will not reimburse the cost incurred by you in returning the Product.
When returning any Product to us, you must take reasonable care to ensure that they are received by us and not damaged in transit. We recommend that you send returns by recorded post. Always retain proof of postage.

Returns should be sent to us to:
Pajotten c/o Ben                                                                                     

5 Clifton House

54 Ashford Road



TN30 6LL

If you have any comments with regard to the service you have experienced in placing orders on, or using, this Website, please contact us:

please contact OR call us on 01580 763986


5 Clifton house, 54 Ashford Road

Tenterden, Kent TN30 6LL

Pajotten will be responsible for any losses you suffer as a result of our breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Website, or if a contract for the sale of goods by us to you was formed. We will not be responsible for any economic or business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or for any indirect or consequential loss that was not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of goods by us to you was formed. Pajotten does not limit in any way our liability for death or personal injury arising from a negligent act or omission on our part.

Nothing in these Terms shall affect your statutory rights. If you have any doubts as to your statutory rights then you should contact a solicitor or your local Citizens Advice Bureau or refer to the website of the Office of Fair Trading.