Pajotten (“we” and “us”) is committed to protecting your privacy. This Privacy Policy explains (i) how we use the information we collect about you to process orders and to provide an improved shopping experience, (ii) how you can instruct us if you prefer to limit the use of that information and (iii) what procedures we have in place to safeguard your privacy.You can visit the Website without disclosing any personally identifiable information about yourself.

This notice should be read in conjunction with the Terms and Conditions of use for (the “Website”) of which it forms part (the “Terms”).

By using this Website or submitting information to us through or in connection with this Website, you signify your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you must not use this Website or submit information to us through or in connection with this Website.

We will use, store or otherwise process any personal information that relates to and identifies you, including but not limited to your name, postal address (for billing and delivery), e-mail address, telephone number and any other information collected on registration with the Website, on placing an order and through surveys to the extent reasonably necessary to provide the products and services that are available through our Website to you by us. Credit or debit card details are held via the Shopify system and are not visible to Pajotten.

We process this information for the purpose of:

dealing with your inquiries and orders;
providing and personalising our products and services;
administering account records;
processing your payment;
maintaining information as a reference tool or general resource; and
carrying out market research campaigns.
We also gather this information and statistics for the purposes of monitoring Website usage and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.

You may from time to time wish us to provide you with information about our Website or any other service or products which we think may be of interest to you. Please join our Mailing List if you wish to receive information about our products and services.

Alternatively, you may ask us to provide you with information about our products and services by sending us an e-mail at, calling us on 01580 763986 or writing to us at the following address: Pajotten, 5 Clifton House, 54 Ashford Road, Tenterden, Kent TN30 6LL

If you stop using the Website or your permission to use the Website is terminated, we may continue to use and disclose your personal information in accordance with this Privacy Policy (as amended from time to time) and as permitted by law. However, if you wish us to stop e-mailing you with information in connection with the Website, please email us or send your request in writing to the address given above.

The Internet is not a secure medium. However, we have put in place various security procedures as set out in this Privacy Policy. All your card details are passed from your browser to your card using secure server software (ssl) encryption. Shopify (our website provider) use secure server software (ssl) encryption systems. Your user account area is protected by your user name and password, which you should never divulge to anyone else.

Communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We believe that we have appropriate policies, rules and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.

All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of our visitors’ information.

Your information may, for the purposes set out in this Privacy Policy, be disclosed for processing to:

our employees;
our affiliates;
our group companies and their employees;
successors in title to our business;
third party consultants, contractors or other service providers who may access your personal information when providing services (including but not limited to IT support services) to us;
government bodies and law enforcement agencies and in response to other legal and regulatory requests;
auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes,
in any jurisdiction where we operate.

You can make amendments to your personal information stored by us in the My Account section of the Website. You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Where appropriate, you may have your personal information erased, rectified, amended or completed. Please write to Pajotten, 5 Clifton House, 54 Ashford Road, Tenterden, Kent TN30 6LL Please quote your name and address in any correspondence. We should be grateful if you would also provide brief details of the information of which you would like a copy or which you would like to be corrected (this helps us to more readily locate your data).

We will require proof of your identity before providing you with details of any personal information we may hold about you.

If you have any issue or concern please contact OR call us on 01580 763986